Simply Conveyancing is the collective name of a group of companies comprising:
All of the above entities are registered with the UK’s Information Commissioner’s Office as separate controllers of personal data and we describe below the types of processing that may be undertaken by each (see section (6)). Personal data may be processed under the pseudonym of Thomas Morris Conveyancing, a trading name of Simply Conveyancing Property Lawyers Limited. All of the companies in our Group share the common intention to treat your personal data with care and to respect your privacy and rights as a data subject.
In this Notice we explain how we collect your personal data and for what purpose, as well as other forms of processing we might apply to your personal data – such as using, storing, sharing, monitoring and analysing.
It is important that you read this notice carefully. This notice was published 8th July 2023 when it was updated to provide more detailed clarification about our processing practices. Previous notices are available on request.
1. What is personal data?
Personal data is generally accepted to mean information relating to natural living persons who can be identified or are identifiable directly from the information or from the information in combination with other information. This is the definition we have adopted for the purpose of this notice.
2. The data we collect about you
We may collect and process:
Sensitive personal data is information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, biometric data processed solely to identify a human being, health-related data, and data concerning a person's sex life or sexual orientation. This is not a category of personal data we routinely collect or require.
Our services are not intended for children and we do not routinely collect or process personal data relating to children.
If you think you have disclosed sensitive personal data or personal data relating to children to us by mistake please let us know immediately.
You should be aware that we may record our telephone calls or video conferences with you. These may be recorded without prior notice in order to record evidence of an exchange, to review quality standard, to ensure compliance with regulations, to prevent / detect a crime, or to investigate the misuse of our telecommunications system. Where we do make recordings we will process information about your imagery and voice, which are both forms of personal data. We may also include samples of your signature or handwriting where you have signed documentation or completed forms. You should be aware that our calls made be recorded without.
3. How we collect your personal data:
We will collect personal data from a number of different sources and in a number of different ways including:
We may also receive your personal data from third parties or publicly available sources. For example, we will typically (although not exclusively) receive your Contact Data and Identity Data from our referral partners to whom you have given your consent to share your personal data with us (estate agent referrals). Third party sources will also include the provider of our anti-money laundering screening solution provider from whom we will receive your Identity Data. Further we will receive Profile and Usage data from our analytics providers including Google Analytics and Twitter.
Publicly available sources will include public repositories and data bases (such as Companies House) as well as social media platforms (such as LinkedIn, Facebook and Instagram).
Finally, we may receive your Contact Data, Financial Data and Transaction Data from providers of technical, payment and delivery services such as Banks and Building Societies, and card processing companies.
4. If you fail to provide personal data:
Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
5. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
This will include providing you with a quote for our services and incepting you as a client. It will also include administration of your personal data in order to process your payments, billing and collection.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
This will include the internal tasks we need to undertake to manage our relationship with you and administer our business such as:
Where we need to comply with a legal obligation.
The Simply Conveyancing Group is a group of limited companies some of which are regulated for the provision of legal services. The companies within the Group have a collective responsibility to maintain records of processing and including records of breaches, data flows and consents given.
The companies who are regulated for the provision of legal services are obliged to initiate and process background checks for anti-money laundering purposes. We use Equifax and Thirdfort to administer our anti-money laundering checks which necessitates a mutual sharing of personal data between Simply Conveyancing Property Lawyers Limited / Simply Conveyancing Property Lawyers (East) Limited and Thirdfort. You can find details about how Thirdfort process your personal data at:
https://www.thirdfort.com/privacy/
https://www.equifax.co.uk/About-us/Privacy_policy.html
Consent
We do not rely on your consent to process your personal data for any instance other than for sharing it with a third party who intends to send you marketing material of their own. If you have previously consented to your personal data being shared for this reason and now wish to withdraw that consent, please contact us using the details listed below.
6. How each company within the Simply Conveyancing Group processes personal data
Each company within the Group will process personal data in a slightly different way. Even so, each company will still adhere to the terms of this Privacy Notice.
Simply Conveyancing Property Lawyers Limited | Simply Conveyancing Property Lawyers (East) Limited
These companies are both regulated by the Council for Licensed Conveyancing for the provision of conveyancing services in England and Wales. Personal data will be processed for the purpose of a conveyancing transaction and this will include sharing milestones of a transaction with Simply Conveyancing Panel Management Limited, estate agents, mortgage providers and authorities including HM Land Registry and HMRC. These companies may also share your personal data with Simply Green Energy Services Limited for the production of an Energy Performance Certificate.
These companies will receive personal data from Simply Conveyancing Panel Management Limited, from direct interactions or via estate agent referrals as described above.
Simply Conveyancing Panel Management Limited
This company acts as the sales and technical support function of the Simply Conveyancing Group. It owns and operates our online portals (such as eConvey) which it licences to the other companies within the Group. It also helps the regulated companies and Simply Green Energy Services Limited to manage their customer relationships by providing quotations for work, guides for clients and up-dates on transactional milestones. This company will collect personal data from direct interactions or estate agent referrals or automated technologies or interactions and third parties or publicly available sources as described above.
Simply Green Energy Services Limited
This company provides Energy Performance Certificates in relation to residential properties in England and Wales. It will receive personal data from Simply Conveyancing Panel Management Limited, Simply Conveyancing Property Lawyers Limited, Simply Conveyancing Property Lawyers (East) Limited, from direct interactions or via estate agent referrals as described above. It will share personal data with assessors with whom our Group has partnered with for the provision of an Energy Performance Certificate and may also share information (such as milestones of your transaction) with other companies within the Simply Conveyancing Group.
7. Sharing your personal data
We may also share your personal data:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
8. Marketing
We take our obligation to use your personal data respectfully very seriously and we will only send you marketing material about products or services that we think are of interest to you. In order to do this, we use your Identity Data, Contact Data, Usage and Profile data and your Transactional Data to decide what material to send to you and how frequently.
We rely on “soft opt-in” to send you marketing material by email or text message. This will not apply if you have specifically opted out of receiving marketing from us. You have the right to request that you are not marketed to at any time by contacting us:
dpo@simplyconveyancing.co.uk | |
Telephone | 01327 300600 |
Post | Data Protection Officer, Simply Conveyancing Group, 3 Caxton Close, Daventry, NN11 8RT. |
9. International transfers of personal data
We may transfer your personal data outside of the United Kingdom. This is known as an international transfer or a restricted transfer. We transfer personal data collected through our cookie consent tool on our websites to Ireland, and personal data collected through Google Analytics to the United States of America. Ireland is considered “adequate” by the United Kingdom’s Information Commissioner which means the personal data is considered as safe and secure in Ireland as it would be in the United Kingdom.
The United States is not considered “adequate” meaning we require your consent to process personal data collected through Google Analytics. You will have given or declined to give consent immediately upon accessing our website(s). To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout
10. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
We are required to keep your personal information for up to 15 years in order to satisfy the legal and regulatory obligations that apply to our business. Where we are required to keep your personal information for this length of time we will redact the personal data to the absolute minimum and ensure your privacy is protected and only use it for those purposes.
11. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
If you wish to exercise any of the rights set out above, please contact us via email dpo@simplyconveyancing.co.uk or by writing to us at Data Protection Department, Simply Conveyancing Property Lawyers, 3 Caxton Close, Daventry, Northants, NN11 8RT
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You should be aware that we may redact or remove personal data or information from documentation disclosed to you as part of a data subject request. When considering our response to a data subject request, we will assess whether there are any exemptions to fulfilling the request or whether full disclosure would constitute a breach of our duty of confidentiality to our clients.
Complaints about how we handle your personal data
If you have any comments, concerns or complaints about how we are handling your personal data, we hope that you feel comfortable enough to raise them with us in the first instance. You should contact:
dpo@simplyconveyancing.co.uk | |
Telephone | 01327 300600 |
Post | Data Protection Officer, Simply Conveyancing Group, 3 Caxton Close, Daventry, NN11 8RT. |
Ultimately, you may complain directly to the Information Commissioner’s Office whose details can be found online at: https://ico.org.uk/make-a-complaint/
You can contact them by calling 0303 123 1113.